Optima-Bolan®
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Legal notice
 

Our Company comply with the following EU advice about Distance Contracts

« You also have special protection when you purchase most goods or services at a distance within the European Union. This protection applies whatever the means of distance communication used (e.g. catalogue order, the internet or teleshopping or a combination of these) as long as the supplier has not contacted you face to face up to, and including the moment, you enter into the contract with him.

The protection afforded to you includes the obligation on suppliers to provide you with specific information (such as the price and the duration of the offer) before you enter into the contract.

Some of this information, as well as information concerning for instance the exercise of the right of withdrawal and after sales services and guarantees, must be provided to you in writing during the performance of the contract, except in limited circumstances. However, in all circumstances you must be given in writing a geographical address to which you can address complaints.

The protection also includes a right of withdrawal in respect of most types of contracts. Where this right applies, you have a minimum of seven working days after receiving the goods or after concluding the contract for services to change your mind without giving any reasons or incurring any charge, except the direct cost of returning the goods. . This time limit is longerwhere the professional has not provided you with the written information he is required to.. If you decide towithdraw from the contract within the authorised time limit, the distance contract will be cancelled, as will any credit contract relating to it which the supplier arranged for you. You should note that, in some cases, you must agree with the supplier beforehand that the right of withdrawal will apply to the contract. This is true for example in the case of custom made goods, goods with a short lifespan, cds and computer software you unsealed.

The protection also provides that the supplier must execute the order within 30 days of you sending the order to him, unless you agree differently beforehand. Where the goods or service are unavailable, the supplier must inform you of this and must refund you any monies paid within 30 days at the latest.

You should also be aware that if a supplier knowingly sends you goods or services that you have not previously ordered, you are not required to provide any payment for them.

If you wish to conclude a distance contract concerning financial services, the supplier has also to provide you with specific information before you enter into the contract (such as for example information concerning: the identity and address of the supplier; the main characteristics of the financial service; the existence of a right of withdrawal; the right of appeal…). The supplier has moreover to communicate to you all the contractual conditions before you enter into the contract. All this information has to be provided in a clear and comprehensible way, on paper or another sustainable support.

Under these contracts, you have a calendar 14-day right of withdrawal as from the day when you enter into the distance contract or as from the day when you receive the contractual conditions and the above-mentioned information.

Lastly, the supplier cannot use the technique of an automate call system without human intervention or the fax without your preliminary assent »

Luxembourg: Office des publications officielles des Communautés européennes, 2003
© Communautés européennes, 2003


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January 17, 2007